FAQ

Ordering & measuring

How do I measure my windows?

Follow our measuring guide — it takes about five minutes per window with a metal tape measure. Order the exact opening size for inside mounts; we make the small deductions ourselves.

What if I measure wrong?

You're covered by the Perfect Fit Promise: if a blind doesn't fit because of a measuring mistake, we remake it free within 30 days — one free remake per blind.

Can I get fabric samples first?

Yes — free samples, shipped free. Screens never show fabric colour accurately; we recommend samples for any colour you're unsure about.

Do you offer in-home consultations?

Yes, in Greater Montreal — a free in-home measure and consultation. Book a visit.

Can I change or cancel my order?

Contact us right away — if production hasn't started, we'll change or cancel it with a full refund. Once a custom blind is in production, it can't be cancelled.

Delivery

How long does delivery take?

14–18 days from order: your blinds are made to measure (about 10 days), flown to Canada by express air freight, then couriered to your door with tracking.

How much is shipping?

Free, Canada-wide, on every order — no minimum.

What if my blind arrives damaged?

Email us a photo within 7 days of delivery and we ship a replacement free.

Product & motorisation

Manual or motorised — what's the difference?

Manual blinds use a chain (you choose the side). Motorised (+$149) adds a rechargeable battery motor with remote. Smart Motorisation (+$199) works with app, schedules and voice assistants.

How long does the motor battery last?

Roughly 6 months of typical daily use per charge. Recharging takes a few hours with the included USB cable — no wiring needed.

Do smart motors work with Alexa / Google Home / Apple Home?

Yes — our smart motors support Matter, which works with all major voice assistants and smart-home apps.

Are your blinds safe for kids?

Manual blinds include a chain tensioner that must be installed taut (Canadian child-safety regulation). For bedrooms and kids' rooms we recommend motorised — no chain at all.

Pricing & guarantees

How does pricing work?

Each blind is priced by its size. Enter your exact measurements on the product page and the price updates instantly — what you see is what you pay.

Is there a discount for multiple blinds?

Yes, automatically: 3+ blinds save 10%, 6+ save 15%, 10+ save 20%. No code needed — it's applied at cart.

What warranty do I get?

Lifetime on the mechanism, 5 years on fabric, 5 years on motors.

Do you price match?

Yes — find the same spec for less and we beat it by 10% of the difference. Details in the Best Price Promise.

Can I get service in French?

Absolument — the whole site and our support are available in French. Visitez la version française.