Refund policy

Refunds, remakes and exchanges

Every P.M blind is custom-made to your exact measurements, so we can't accept change-of-mind returns the way an off-the-shelf store can. Instead, we back every order with guarantees that matter more for made-to-measure products.

Mismeasured? Free remake — the Perfect Fit Promise

If your blind doesn't fit because of a measuring mistake — yours or ours — tell us within 30 days of delivery and we'll remake it in the correct size for free (one free remake per blind). Details on the Perfect Fit Promise page.

Colour not what you expected?

Screens lie about fabric. If a colour isn't what you expected, contact us within 30 days and we'll work out an exchange resolution with you per the Perfect Fit Promise. (Tip: free fabric samples remove the guesswork entirely.)

Defects and warranty

Manufacturing defects are covered by our warranty: lifetime on the mechanism, 5 years on fabric, 5 years on motors. We repair or replace — your choice of resolution where both are possible.

Damaged in transit

Inspect your delivery. If anything arrives damaged, email us a photo within 7 days of delivery and we'll ship a replacement at no cost.

Accessories

Non-custom add-ons (extra remotes, smart hubs) may be returned unused in original packaging within 30 days for a full refund.

Cancellations

Need to cancel or change an order? Contact us as soon as possible — if production hasn't started, we'll cancel or modify it with a full refund. Once a custom blind is in production it can no longer be cancelled.

How to make a claim

Email peter@pmblinds.ca with your order number, the affected blind, a brief description, and photos (and your measurements, for fit issues). We respond within one business day. Approved refunds are issued to the original payment method within 5–10 business days.